Quality improvement of health services in primary care centers

Document Type : Review Article

Authors

1 faculty of pharmacy, Mansoura University

2 Faculty of Pharmacy , Mansoura university

3 Faculty of Pharmacy, Mansoura university

4 Faculty of Pharmacy , 6th of October university

5 Faculty of dentistry, Alexandria university

6 Faculty of Pharmacy, Masr university for science and technology

7 Faculty of pharmacy, El Azhar university

8 Faculty of Dentistry, Delta university

Abstract

Paying attention to enhance the quality of health services benefits both the individual and the society in addition to building trust between the health system and individual taking into account the rights of patients and ensuring their satisfaction. Health care units spend a lot of money and time on quality development and so the patient satisfaction is a key measure in this process. Therefore the completion of patient satisfaction surveys is a critical requirement. The elements of quality are: efficiency, security, focusing on patient needs, right timing, fairness, inclusion and effectiveness. The (Plan-Do-Study-Act ) is a model used to test interventions on a small scale. Also six Sigma is a method that eliminate defects in healthcare and reduce the variation. Primary health care is the starting point of the health system and should be the fixed point of care over the long term. The quality of primary healthcare helping hands depends on a primary care crew that is reached, carried and inspired to give high quality care.

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